Website: telus.com/en/health
Head office address (Canada): TELUS Garden Offices, 510 West Georgia Street, Vancouver, BC V6B 0M3
Year established: 2008
Ownership structure: health division of TELUS Corporation, publicly traded (TSX: T; NYSE: TU)
Target market/client profile: employers, plan sponsors, advisors, and individuals seeking digital health and well-being solutions
Number of professional staff: around 7,800 in Canada
Canadian office locations: Vancouver, Calgary, Edmonton, Winnipeg, Fredericton, Halifax, Toronto, Markham, Montreal, and Quebec City
TELUS Health is a health and well-being division of Vancouver-based TELUS Corporation. The division covers mental health programs, benefits and pension administration, virtual care, and digital health tools across its service lines. Its health segment posted $2 billion in revenue for TELUS Corporation in 2025.
TELUS Health’s story starts in 1988, when MPact Immedia, a Montreal-based e-business firm, first opened its doors. In 1998, it joined forces with Bell Canada’s Electronic Business Solutions to build BCE Emergis.
BCE stepped back from the business in 2004, and the newly independent company took on the Emergis Inc. name months later. That change set the stage for a much bigger shift three years ahead.
In 2007, TELUS Corporation put $763 million on the table to acquire Emergis and plant its flag in digital health. The deal wrapped up in 2008 and gave the telecom company a dedicated foothold in Canada’s health technology space.
TELUS Health Solutions followed shortly after as a standalone division. Since then, it has grown into one of Canada’s largest health technology businesses.
The years that followed were about building a bigger footprint across Canada. In 2018, TELUS Health picked up 30 medical clinics from coast to coast for over $100 million.
The purchase brought well-known clinic brands like Medisys and Copeman Healthcare under its roof. In turn, those additions took the division beyond its digital roots and into direct patient care.
In 2022, the provider acquired LifeWorks Inc., a Toronto-based employee wellness firm formerly called Morneau Shepell, for $2.9 billion. The deal doubled the division’s annual revenue and pushed it past the $1 billion mark for the first time. In 2025, it added Workplace Options, a US-based employee well-being firm, for around $500 million.
Research has kept pace with that expansion. The division’s Mental Health Index for Q1 2026 found that roughly a third of Canadian workers face high mental health risk. That figure has not moved since TELUS Health launched the index in April 2020.
The division offers employer-focused health and well-being solutions across the following areas:
Employer solutions extend beyond digital tools and into broader workforce health conversations. Dr. Matthew Chow, chief mental health officer at TELUS Health, joined the BPM Talk podcast to discuss how employers can build a physically healthier workforce:
The division also offers training and development programs for employers. These cover leadership resilience and workplace inclusion through science-based learning formats.
Mohamed El-Demerdash serves as president of TELUS Health. Before joining the division, El-Demerdash spent 27 years at GE HealthCare. El-Demerdash earned an Engineering Management degree from Marquette University.
Other members of El-Demerdash’s leadership team include:
The division operates under the broader governance structure of TELUS Corporation, which trades on both the TSX and NYSE. It functions as a separate reportable segment within the parent company as of January 1, 2025.
TELUS Health serves Canadian employers, plan sponsors, pension administrators, and benefits advisors seeking group health, mental health, and retirement solutions. The division also works with health practitioners, group benefits insurers, and health authorities through its broader network of services and digital platforms.
The division distributes its employer solutions through a network of advisors and brokers. It maintains offices in 10 Canadian cities. The provider also operates 14 TELUS Health Care Centres across six provinces for in-person care.
Plan sponsors and benefits professionals can find TELUS Health listed in BPM's Group Retirement Directory and Consultant Directory.
TELUS Health has earned third-party recognition for its benefits work and placed several professionals on BPM industry lists. Its research team is also a regular voice in Canadian workplace mental health discussions.
TELUS Health stays active in industry conversations through its research team’s contributions to BPM. Paula Allen, global leader of research and insights, has spoken to BPM on mental health as a workplace foundation and women’s health gaps in group benefits.
On the community side, the division has operated its Health for Good program since 2014 to bring mobile health clinics to underserved Canadians. Its quarterly Mental Health Index also tracks workforce mental health trends relevant to plan sponsors.
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'Compensation is just one piece,' says TELUS Health's Joseph De Dominicis
